Q1: What if my product arrives damaged?
A: Contact us within 24 hours with photos via WhatsApp.
We’ll send a free replacement immediately – no return needed!
Q2: Do you deliver outside UAE?
A: Currently we deliver within UAE only.
We’re expanding to GCC soon – subscribe to our updates!
Q3: How long does delivery take?
A: Standard: 3-5 business days (FREE)
Express: 1-2 business days (selected areas, charges apply)
All packages tracked in real-time.
Q4: Can I cancel my order?
A: Yes, within 2 hours of placing it.
After that, contact us immediately:
Email: digifitsite00@gmail.com
WhatsApp: +923027938219
Q5: Can I exchange for different size or color?
A: Yes! Free exchange within 7 days of delivery.
Contact us at +923027938219 (WhatsApp)
Q6: Do you offer refunds?
A: We offer FREE replacements for defective items (24-48 hours).
Refunds would take 5-8 days, so replacement is faster!
Not eligible for change of mind returns.
Q7: What if my package is lost?
A: Report within 7 days with tracking proof.
We send replacement immediately at no cost.
We investigate and compensate for any issues.
Q8: How do I track my order?
A: You’ll receive:
- Email confirmation with order number
- Tracking SMS when dispatched
- Real-time tracking link
- Delivery confirmation SMS
Q9: What payment methods do you accept?
A: Cash on Delivery (COD)
Q10: How long does replacement take?
A: Once approved (within 24 hours):
- Dispatched within 24 hours
- Delivered within 3-5 business days
- Completely FREE
Q11: What if I don’t like the product?
A: If it’s defective/damaged, we replace it FREE.
If you changed your mind, please review carefully before ordering.
We don’t process returns for change of mind.
Q12: Is my payment secure?
A: Yes! 100% secure transactions
Industry-standard encryption
Your data is completely protected.
Q13: Do you charge for return shipping?
A: For defective products: COMPLETELY FREE
- Free return label provided
- Or we arrange free courier pickup
- No charges to you
Q14: Can I track my replacement?
A: Yes! Once replacement ships:
- You get tracking number
- Real-time tracking available
- Delivery updates via SMS
Q15: What’s your customer service response time?
A: WhatsApp: Within 30 minutes
Email: Within 2 hours
Hours: 9 AM – 6 PM (UAE Time)
Need help?
WhatsApp: +923027938219
Email: digifitsite00@gmail.com
