At Digifit, we stand behind our products 100%.
If you’re not completely satisfied, our return process is easy and hassle-free.
REPLACEMENT ELIGIBILITY:
Quality Guarantee:
All products are thoroughly inspected before shipment.
If you receive a damaged, defective, or incorrect product,
you’re eligible for FREE replacement.
Reporting Period:
– Report issues within 48 hours of delivery
– Send photos/video evidence via WhatsApp or email
– After 48 hours, replacements cannot be processed
HOW TO REQUEST REPLACEMENT:
Step 1: Document the Issue
– Take clear photos or video showing the problem
– Send via WhatsApp: +923027938219
– Include your order number
Step 2: We Verify
– Our team reviews your evidence
– Confirm eligibility for replacement
– Provide troubleshooting guidance if needed
Step 3: Send Replacement
Option A – You Ship Back (Free Replacement)
– Send product to our warehouse with original packaging
– Upon receipt, we dispatch replacement within 24 hours – FREE!
– No shipping cost to you
Option B – We Arrange Pickup (Free Courier)
– We arrange free courier pickup from your location
– Replacement processed within 24-48 hours
– Product must be in original packaging with all accessories
WHAT QUALIFIES FOR REPLACEMENT:
Damaged upon delivery
Wrong item received
Defective or faulty product
Product doesn’t work as described
Manufacturing defect
WHAT DOES NOT QUALIFY:
Change of mind/buyer’s remorse
Product has been used or worn
Missing original packaging or accessories
Tags or labels removed
Opened beauty or personal care items
Reported after 48-hour window
PRODUCT CONDITION REQUIRED:
Items must be returned:
– In original/unused condition
– With original packaging intact
– With all tags and accessories included
– In resalable condition
NO REFUNDS POLICY:
Digifit operates on a replacement basis only.
We do NOT offer money-back refunds.
Why? Because replacement is FASTER:
– Refunds: 5-8 days
– Replacements: 24-48 hours
CONTACT US:
WhatsApp: +923027938219
Email: digifitsite00@gmail.com
Hours: 9 AM – 6 PM (UAE Time)
Response Time: Within 2 hours during business hours
Keep your order number ready for faster service!
